Shipping Policy

At The Makhana, we want your foxnuts to reach you fresh, sealed and on time. This Shipping Policy explains how and where we deliver, what it costs, and what to expect once you place an order. We are based in Delhi, India, and dispatch every order from there.

Shipping Coverage

We ship pan-India. Orders are delivered to all serviceable PIN codes across the country through our trusted courier partners. If a delivery address falls outside a courier's serviceable area, our team will contact you to arrange an alternative or process a refund.

At present we ship within India only and do not offer international delivery.

Processing Time

Orders are usually processed and dispatched within 1-2 business days of being placed. Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or a holiday are processed on the next working day.

Delivery Time

Once dispatched, orders typically arrive within 3-7 business days, depending on your location. Metro cities are usually quicker, while remote or non-metro PIN codes may take a little longer.

• Metro and nearby regions: around 3-5 business days
• Remote or non-metro locations: around 5-7 business days

These timelines are estimates and begin after your order has been dispatched, not from the moment it is placed.

Shipping Charges

Shipping is free on orders of Rs.599 or more. For orders below Rs.599, a flat shipping fee of Rs.49 applies. All orders are prepaid. The applicable shipping charge, if any, is shown clearly at checkout before you pay, and the amount shown at checkout is final.

Order Tracking

As soon as your order is dispatched, we will email you a tracking link and the courier details so you can follow your parcel's journey. If you have not received tracking information within 3 business days of placing your order, please write to us at themakhana.official@gmail.com and we will help.

Payment

We accept secure online payment only — we do not offer cash on delivery (COD). You can pay by UPI, debit or credit card, net banking, or supported wallets through our payment gateway, Razorpay, at checkout. Once your payment is successfully verified, we record your order and send you a confirmation email; that confirmation is when your order is accepted.

Delays

While we work hard to deliver on time, some delays are beyond our control. Deliveries may occasionally take longer due to courier disruptions, severe weather, regional restrictions, or high demand during festivals and sale periods. If your order is significantly delayed, please reach out and we will follow up with the courier on your behalf.

Incorrect Address & Returned Parcels (RTO)

Please double-check your shipping address and contact number before confirming your order. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address. If you spot a mistake soon after ordering, email us at themakhana.official@gmail.com as quickly as possible and we will try to update the details before dispatch; once a parcel has been handed to the courier, the address can no longer be changed.

If a parcel is returned to us (RTO) because the address was incorrect or incomplete, the recipient was unreachable, or delivery was refused, we will contact you once we receive it back. You may choose re-shipment, which attracts a re-shipping charge, or a refund of the product amount to your original payment method — in that case the original shipping charge, where one was paid, is not refunded, as the delivery attempt was made.

Contact

Have a question about your order or our shipping? We are happy to help. Email us at themakhana.official@gmail.com or reach out on Instagram @themakhanaofficial. We usually respond within 1-2 business days.